Computer Support Program

Is a career in computer support right for me? Computer Support is the perfect program for people who are interested in helping others overcome technological problems. Individuals who specialize in this area are generally good at troubleshooting and multi-tasking. If the following qualities describe you, Computer Support might be a good program choice:

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• Able to juggle multiple responsibilities
• Enjoy problem solving
• Detail oriented
• Analytical
• Get satisfaction from helping others

What's the job outlook?

The demand for computer support specialists is expected to increase faster than the average for all occupations through 2012.* As companies of all sizes become highly automated places, qualified computer support professionals become more marketable than ever.. Employers in today's job market are seeking educated candidates who have up-to-date computer training and the ability to keep pace with evolving technologies.

What will I do with my education?

Graduates of Heald's Computer Support program pursue rewarding careers in a variety of positions, including Computer Support Specialist, Computer Systems Technician, Help Desk Technician, and Desktop Support Technician. They are also prepared to pursue the following technical certifications: CompTIA A⁺, Network⁺, Linux⁺, Security⁺, Microsoft^® Certified Professional (MCP), and Microsoft^® Certified Desktop Support Technician. As a Computer Support Specialist, you will provide assistance, advice, or training to help computer users overcome hardware, software, web, or other technological problems. Your job responsibilities would likely include assisting with the installation and configuration of new equipment and software. You might also be tasked with conducting the day-to-day maintenance of computer systems and networks. No matter what position you hold, your Heald degree will help prepare you for great success in the computer support field.

You'll get more than career training at Heald. You'll gain professional polish so you can be an asset your first day on the job. If you're interested in this program, you can pursue the following future educational options:

• Associate in Applied Science degree in Information Technology with an emphasis in Computer Support
• Diploma in Information Technology with an emphasis in Computer Support

The above serves as a general overview for this program. For details, please refer to our academic catalog. Program availability and educational options vary by campus. TOP